Thank You For Your Purchase!
Welcome To BoltHive!
PLEASE READ THIS PAGE AND BOOKMARK IT!
This will make your life easier...
This Page is Very Important!
You Need to go Through this Entire Page Step-By-Step to get Started in the Right Direction with BoltHive.
Please Read Each Step Carefully To Fully Understand the Correct Order You Need To Do These Tasks In
If You Go Through Each of the Steps We Have To Get Started, You Will Be Using BoltHive To Grow Your Business Within Days
Just Like Anything You Start Brand New, This is Going to Take Time to go Through and Set Up. REMEMBER: The Small Steps Accumulate Over Time and Make a Large Impact on Your Company.
Step 1: Logging In
I know this sounds silly, but you'd be surprised how many people don't do this... You get ZERO value from BoltHive if you don't login to use it.
Here's a step-by-step on how to get logged in:
Open a new browser tab (keep this one open for reference).
Check your email (including spam & promotions folders).
Look for the email that says "Activate Your Account |BoltHive".
That email will contain a button for your to click on to create a password to get into BoltHive. (https://www.app.trybolthive.com)
If you do not see it, please send a message to support immediately ([email protected]). It probably means you entered your email wrong during checkout.
Step 2: Passwords
DO NOT lose your password! But we get it, it happens. Here's some password best practices:
Your initial welcome email contains a random password to get you logged in. Save it on a notepad somewhere.
If you reset your password (because you forgot), check your spam! Sometimes it goes there. I know. It's stupid. We don't like it either.
When the system asks to send you a secret login code, select the phone number option. It's 100x more reliable at sending codes via text.
If you can't find anything, please email support. I hope you're noticing a pattern...
Step 3: Initial Account Setup
Go through the Quickstart guide in this Exact Order
The Quickstart Guide is going to get your BoltHive account up and running with the Minimum basics to start (MUST DO). The BootCamp videos are going to be the framework of starting to build your own systems within BoltHive.
The Quickstart Guide is to be completed FIRST. This is going to give you the QUICK start that is needed to get your account up and running.
This quick, 5-video series will show you the shortest path to getting your BoltHive account active and ready to collect leads. You should be able to complete it in one sitting.
This tutorial will showcase all the messaging capabilities of BoltHive and show you how to take full advantage of the platform.
Did you know BoltHive has a built-in scheduling platform? This series of videos will show you how to use BoltHive for all your scheduling needs.
If you have a customer buying cycle longer than a day, BoltHive will help you keep track of your prospects with the pipelines feature. Watch this series of videos to become a wiz in no time.
While BoltHive sets you up with a basic website to start, we'll show you the full power of the BoltHive website builder in this section of the tutorials. If you can dream it, you can probably build it on BoltHive when it comes to websites.
Step 4: Resources Available
Once you're logged into the dashboard, you have access to a nearly unlimited amount of resources dedicated to help you succeed on the BoltHive platform.
Here's where to find em... (you might wanna bookmark these too)
Searchable Help Docs: Search through our help docs full of video tutorials & step by step instructions Access Them Here
BoltHIve User Community: Ask a question in the community and get answers from people just like you. Often, the community is the most creative with solutions. Access It Here.
Self-Serve Billing Portal: If you need to do something simple like change a credit card or modify your subscription, access the self-serve billing portal here.
24/7 Live Chat Support: We have support agents standing by 24/7 to help you via live chat. Access it by clicking the widget at the bottom right of the screen when you're logged in.
Submit A Ticket: Got something unique? Head over to the Help Desk & Submit a ticket.
Email Support: We also do accept emails the old fashioned way. Email [email protected]
A Final Word...
You just dumped a BUTTLOAD of stuff on your customer with this page. Now it's time to remind them that you're here for them and try to calm their nerves because while this page is 100% necessary, it just caused a fair amount of buyer's remorse. The ether is wearing off and they're realizing they have some work to do.
Remind them of the support options and assure them that other people just like them have succeeded on the software. sign off by giving them the support email address one more time.